Terms & Conditions

1.1 These terms and conditions (“Terms”) govern your use of the Valve Warehouse Australia Pty Ltd (“Valve Warehouse,” “we,” “us,” “our”) website (“Site”) and the purchase of any products through the Site. By accessing or using our Site and/or placing an order, you agree to be bound by these Terms.

1.2 Please read these Terms carefully before using our Site or placing an order. If you do not agree with these Terms, you must refrain from using our Site and not place any orders.

2.1 By using our Site and/or placing an order, you confirm that you have read, understood, and agreed to these Terms and any other policies referenced herein, including but not limited to:

• Warranty Policy
• Shipping & Returns Policy
• Privacy Policy

2.2 You agree to use the Site in a lawful manner and not to engage in any conduct that could damage, disable, or impair the Site or interfere with any other party’s use and enjoyment of the Site.

3.1 To access certain features of our Site or purchase products, you may be required to create an account. You agree to provide accurate, current and complete information during the registration process and to update such information as necessary to ensure it remains accurate, current and complete. All personal information that you give to us will be treated in accordance with our Privacy Policy.

3.2 You are solely responsible for maintaining the confidentiality of your account login details and for all activities that occur under your account. Valve Warehouse is not liable for any loss or damage arising from your failure to secure your account information.

3.3 You agree to notify us immediately of any unauthorized use of your account or any other breach of security.

4.1 Orders can be placed via our Site for the products listed, including any applicable delivery fees and taxes. All orders are subject to our acceptance and availability of the products orders, in accordance with this term 4.

4.2 We reserve the right to accept or reject any order at our sole discretion. If an order is rejected, we will notify you within a reasonable timeframe and provide a full refund of any payment received.

4.3 Non-stock items or customized orders may be cancelled by us with reasonable notice, and any payment received will be refunded.

4.4 It is your responsibility to ensure that all order details, including product selections and delivery information, are accurate and complete before submitting your order.

4.5 Upon successful submission and payment of your order, you will receive an order confirmation email. This email serves as acknowledgment of your order and does not constitute acceptance.

4.6 Orders are subject to availability. If a product is unavailable, we will notify you promptly and offer alternative solutions, including a refund or substitution.

4.7 Pre-orders, if available, will be clearly indicated on our Site, with expected availability dates provided. These dates are estimates and may be subject to change.

4.8 Valve Warehouse reserves the right to cancel orders before delivery for reasons including but not limited to pricing errors, delays in supply, or inability to fulfill the order. In such cases, we will notify you and provide a full refund.

5.1 All prices listed on our Site are in Australian Dollars (AUD) and include applicable taxes. Prices are subject to change without notice but will not affect orders that have already been accepted.

5.2 Payment must be made in full at the time of placing an order using one of the payment methods outlined on our Site. We accept payments via third-party providers, and additional terms and conditions may apply.

5.3 You agree not to make fraudulent payments or provide false payment information. We reserve the right to cancel any order or suspend your account if we suspect fraudulent activity in our sole opinion.

5.4 Discount codes, promotional offers and coupons must be applied at the time of placing an order and cannot be applied retroactively.

5.5 Additional terms and conditions may apply to payments processed by third-party providers. By using these services, you agree to comply with the provider’s terms.

6.1 We deliver products within the areas specified in our Shipping & Returns Policy, which can be accessed on our Site. Delivery times are estimates and may vary based on your location and availability of products.

6.2 Products are typically dispatched within 1 business day of receiving an order, subject to product availability. We are not liable for any delays in delivery caused by third-party carriers or circumstances beyond our control.

6.3 If you need to change your delivery details after placing an order, you must notify us immediately. Failure to do so may result in additional charges or delayed delivery.

6.4 You are responsible for providing accurate and sufficient delivery information. Any additional costs incurred due to incorrect or incomplete delivery details will be your responsibility.

6.5 Risk in the products passes to you upon delivery to your specified address. However, title in the products remains with Valve Warehouse until full payment is received and cleared. Until title passes, you must do anything which seeks to create a lien, encumbrance, charge or other interest in or over the products.

7.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement, refund, or compensation for major failures and for any other reasonably foreseeable loss or damage.

7.2 Detailed information regarding our Warranty Policy and Shipping & Returns Policy is available on our Site. You agree to familiarize yourself and be bound by each of these policies before making a purchase.

7.3 All warranty claims must be made within the warranty period specified on the product listing or as outlined in our Warranty Policy.

8.1 Nothing in these Terms limits or excludes your rights under Australian Consumer Law, including your rights to remedies for defective goods or services. Any and all other warranties or conditions which are not guaranteed by the Australian Consumer Law are expressly excluded where permitted, except to the extent such warranties and conditions are fully expressed in these Terms.

8.2 If your return claim is valid under Australian Consumer Law, we will refund any reasonable return delivery costs you incur.

8.3 Where a valid claim is made under Australian Consumer Law, Valve Warehouse will, at its discretion, replace or repair the product, or refund the purchase price.

9.1 To the fullest extent permitted by law, Valve Warehouse shall not be liable for any indirect, incidental, special or consequential damages, including but not limited to loss of profits, revenue, or data, arising out of or in connection with your use of the Site or purchase of products.

9.2 Our liability for any claim arising from your use of the Site or purchase of products is limited to the amount you paid for the products that are the subject of the claim.

9.3 This limitation of liability applies regardless of whether the claim is based on breach of contract, tort, strict liability or any other legal claim.

10.1 All content on the Site, including text, graphics, logos, images, and software, is the property of Valve Warehouse or its licensors and is protected by Australian and international intellectual property laws.

10.2 You are granted a limited, non-exclusive, non-transferable license to access and use the Site and its content for personal, non-commercial purposes. You may not copy, reproduce, distribute, or create derivative works from any content on the Site without our express written permission.

10.3 Any publication or reposting of our content on social media or other platforms must comply with these Terms and not infringe on our intellectual property rights.

11.1 Dispute Resolution: In the event of a dispute, you agree to first contact us and attempt to resolve the dispute informally before pursuing any formal legal action.

11.2 Notices: All notices under these Terms must be in writing and delivered via post or email to the addresses provided below. Any such notice will be deemed to be received by us on the next business day it is sent, and in the case of postal notices, 3 business days after it is posted by registered post.

11.3 Force Majeure: Neither party will be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, or government intervention.

11.4 Feedback and Complaints: We welcome your feedback and will endeavour to resolve any complaints promptly. Please contact us at the provided contact details.

11.5 Assignment: You may not assign or transfer any rights or obligations under these Terms without our prior written consent.

11.6 Amendment: We reserve the right to amend these Terms at any time by updating the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms.

11.7 Governing Law: These Terms are governed by and construed in accordance with the laws of Victoria, Australia. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

Key terms used in these Terms are defined within the context of the document. For clarity, “Site” refers to the website operated by Valve Warehouse; “Products” refers to any items available for purchase on the Site; “We,” “Us,” and “Our” refer to Valve Warehouse Australia Pty Ltd; “You” and “Your” refer to the user of the Site and/or purchaser of Products.

Valve Warehouse Australia proudly ships our products to our customers nationwide, please find our shipping information below:

• Standard Shipping: Standard Shipping (AusPost) $11.80 (incl. tax)
• Express Shipping: Express Shipping (AusPost / Startrack) – $19.60 (incl. tax)
• FREE Express Shipping: Express shipping for any orders over $100
• Shipping methods:  Express: Orders placed before 2pm are eligible for same-day dispatch, though this may not always be guaranteed. – Please contact us before placing an order to make sure your order can be dispatched the same day.
• Shipping estimation within Australia:

Estimated Delivery Days

New South Wales: 1-3 business days (Australia Post/Star Track)
Victoria: 1-2 business days (Australia Post/Star Track)
Queensland: 2-3 business days (Australia Post/Star Track)
Western Australia: 3-4 business days (Australia Post/Star Track)
South Australia: 3-4 business days (Australia Post/Star Track)
Tasmania: 3-4 business days (Australia Post/Star Track)

All stocked items from Valve Warehouse Australia are able to be returned if you have ordered the wrong item or ordered by mistake, subject to the below conditions. To return your items please contact us via phone or email to discuss your options.

Domestic and International returns are happily accepted within 30 days of receiving the order providing goods are still in brand new condition and in original packaging. Please ensure returned items are packaged appropriately to prevent damage during transit.

Shipping of returned items will need to be paid by the customer unless the return is due to a mistake by Valve Warehouse Australia or is a warranty return which is valid and accepted by us. We reserve the right to deduct the initial shipping costs from any refund issued in connection with a return or cancellation.

Once the item has been received by Valve Warehouse Australia we will process the refund or credit to the customer’s chosen payment method at no charge.

For any enquiries, quotes or general information, please don’t hesitate to get in touch by visiting our CONTACT US page.

Valve Warehouse Australia Pty Ltd (‘Valve Warehouse’, ‘we’, ‘us, ‘our’) is committed to providing high-quality products. This Warranty Policy outlines our commitment to addressing any manufacturing faults or defects in the products offered on our Site. This policy operates in addition to your rights under the Australian Consumer Law.

This warranty forms part of our Terms and Conditions.

2.1 Duration:

We provide a full manufacturer’s warranty for 2 years from the date of purchase. If your product is found to be defective due to improper workmanship or materials during this period, we will, at our discretion, repair, replace or refund the product.
Note: Certain manufacturer brands may include longer warranties. For example, Philmac products may come with an extended warranty beyond 2 years, as specified by the manufacturer.

2.2 Parts Availability:

If specific parts or materials are no longer available, we will use equivalent substitutes or offer an alternative product.

3.1 Steps to Claim:

To claim under this warranty, you must:

• Notify Us: Email us at [email protected] with proof of purchase, a description of the defect and relevant photographs.
• Return the Product: If requested, return the product, including all original packaging (if applicable) and any documentation, to our address.
• Provide Information: Supply any other information we may require from you to process your claim.

3.2 Return Costs:

If your claim is approved, we will reimburse the reasonable costs of returning the product.

This warranty does not cover:

• Third-Party Damage: Any defect caused by third-party installation, misuse, negligence or failure to follow our guidelines;
• Cosmetic Damage: Damage that does not affect the product’s functionality;
• Wear and Tear: Normal wear and tear, or damage due to corrosive conditions or abnormal use; or
• Natural Events: Damage resulting from events beyond our control, such as natural disasters.

Any additional services or repairs requested outside the scope of this warranty may incur charges, which we will inform you of beforehand.

6.1 Governing Law:

This warranty is governed by the laws of Victoria, Australia, and is valid only in Australia.

6.2 Non-Transferable:

This warranty is for the original purchaser only and cannot be transferred.

6.3 Severability:

If any provision of this warranty is held to be void, invalid or unenforceable, that provision (or part thereof) will be severed from this Warranty without affecting the validity or enforceability of the remaining provision(s) to the extent practicable, and the balance of the Terms will remain in effect.